Privacy Policy

Jardín de Mariposas La Paz is the site referred to in this policy. The people responsible for the site are shown at the end of this page.

This policy applies to information received through the website, WhatsApp, email or other direct contacts related to an enquiry or visit.

When a person voluntarily contacts us to ask about or arrange a visit, they may provide information such as:

• name;
• telephone number or WhatsApp number;
• email address when provided;
• number of visitors and planned visit date;
• school or group name, when applicable;
• message content;
• photographs when authorization exists;
• other information the person chooses to provide to arrange the visit.

Information is obtained directly from a person when they write or call us. We use it to respond to enquiries, arrange visits, provide requested information, assist groups or educational visits, keep the communication needed for an enquiry or visit, support the security and technical operation of the website, and handle legal or privacy requests.

When appropriate, we seek or act on the person's consent for uses that require it, such as publishing photographs or testimonials. We do not send subsequent marketing communications without authorization.

Enquiries and visit arrangements are mainly handled on WhatsApp and answered manually by the people responsible for the site.

Sending a message does not automatically create a confirmed reservation. Availability must be confirmed directly by Jardín de Mariposas La Paz.

Information is kept only for the time reasonably necessary to answer the enquiry, arrange the visit and meet applicable obligations. Conversations or data that are no longer needed may be deleted periodically.

The site may link to or integrate external services such as WhatsApp, Facebook and Google Maps. When using those services, their providers' policies also apply.

Photographs or testimonials are published only where authorization exists. If a WhatsApp message or comment is later intended for use as a review, authorization will be requested before publication.

People may ask for a photograph or testimonial to be reviewed through the published contact channels.

You may request access, correction or rectification, or deletion of your data when applicable, by writing to the official email or contacting the published telephone numbers. We seek to apply reasonable measures to protect information according to the nature of the contact.

We may update this policy to reflect changes in practices, services or applicable requirements. The update date will be shown on this page.